Time periods for filing a claim:

A cargo claim is a written complaint demanding financial compensation for damage, loss or delay of cargo whilst under a contract of carriage.

Damage To consignment whole or in part   14 days from receiving consignment
Loss Loss of whole consignment 120 days from the AWB issuing date
Partial Loss Loss of part of the consignment   14 days from receiving consignment
Delay To complete consignment or part of it   21 days from the placing date
Pilferage To consignment whole or in part   14 days from receiving consignment

Applicable laws:


CargoClaims streamlines the claims handling process within the air cargo industry. By connecting all cargo supply chain parties on a centralized platform, connected stakeholders are offered efficiency and transparency and an increased speed of service recovery between business partners.

All stakeholders can benefit available tools to manage communication, follow up activities and status tracking. CargoClaims provides a full service platform to manage claims and incidents with ease and store all communication and documentation in one place.

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  • Benefits for all stakeholders
  • Contact & Terms of Use
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How our services benefits claimants

  • Pre defined fields to complete the claim in submit form
  • All claim documents and pictures can be uploaded
  • You will receive a tracking confirmation immediately
  • A notice of claim is sent to the recipient with all submitted data
  • Update, track and monitor your claims from your one account
  • Manage your claims within a centralized platform
  • For information or support contact support@cargohub.nl

How our services benefits participating airlines

  • Receive full claim data into your Cargo Claims 365 account
  • Optionally, receive our data directly into your CRM | Portal
  • Providing our customer 24/7 online registration
  • Receive cargo incident information from Ground Handlers
  • Increase the speed of processing your service recovery
  • Increase transparancy within your organization on any level
  • Read more about your benefits by clicking here

Disclaimer and Terms of Use


This software is using E-mail technology to forward the information submitted to this application to the intended recipient. Although we are updating our contacts in accordance with the latest information available, we shall not accept any liability in case your data doesn't reach the recipient, for any reason, technical or caused by human error.

If you did not receive a copy of your data by e-mail after submitting a claim, or notice that the automatically provided addresses are incorrect,
please contact support@cargohub.nl or by telephone: +31(0)20 6586220.

Please read the full Terms of Use