GROUND HANDLERS IN RELATION TO CARGO CLAIMS

More than 95% of all cargo claim case are related to incidents which happened during the handling process on ground and road transportation. The Air Cargo Industry is lacking from a transparent and standardized claims handling process. Massive flow of emails, many different airline procedures and individual airline claims portals is negatively affecting transparency the claims handling process and consequently the customer experience.

At the same time many cargo incidents are happening during the handling and transportation of air cargo shipments which negatively affects the quality of the air cargo product.

CCLP digital loss prevention program streamlines and standardizes the damage reporting proces and provides information to support customer services. CCLP reduces operations costs and increases the customer experience and the overall quality of the air cargo product.

 
LOSS PREVENTION QUALITY PROGRAM

Any irregularity on cargo shipments negatively affects the services offered to shippers in transportation by air. Many of the irregularities such as missing or damaged cargo are noticed at the handlers acceptance process.

In order to enable airlines to effectively organize their customer services, loss prevention and claims management process, it is required for handling companies to report service recovery issues as quickly as possible to their airline customers.

The loss prevention quality program offers a sophistaticated add on for handlers to increase the quality of their services.Loss prevention advice and risk classifications are presented in reports to both handlers and airlines. The CCLP damage reports are based on a industry standardized format.