HOW TO SECTION FOR CLAIMANTS

1. How to submit a claim
2. View and update your claims 





2. VIEW AND UPDATE YOUR CLAIMS 

2.1 Account creation and login

After creating a Cargo Claims form for the first time you will receive an email with your free account.

To view your existing claim you may login here 

Forgot Password, click here

2.2 Account features

The “Submitted data” tab is an overview of your claims. Here you can:

• View the status of your claims
• Unsent claims
• Update a claim -
• Submit a new claim
• Update your contact information

2.2.1 Claims overview and status 

Open a record by clicking on the tracking ID link

2.2.2 Unsent claim

If you haven’t sent the claim after submitting the form, a “no E-mail sent” notification will show up in your overview. Open the claim to proceed with the sending process.

In order to sent the claim to the carrier, click on the link in the red box above. You will be redirected to the submission form.  Follow the “Update claim” procedure to send the claim.

2.2.3 Update and sent a claim

Open a claim and add files and financial information in the data panels.
When finished, press the green “Update information” button below, to send the claim.

2.2.4 Update to a Formal claim

Open a claim and fill in any financial information and enter the Final claim amount in the yellow box. Checkmark the documents you are sending.
*Press the “Guidelines..” button for more information about submitting documents. Click on the “Drag & Drop” box to upload files.
When finished, press the green “Update information” button, to send the claim.

2.2.5 Contact details

Here you can update your contact information.

To add an area of information, click on the “Select” feature, and the line will appear below in your overview.
The “Save” button on top, appears after you have made any changes.